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Thoughtful guidance for lasting pieces

Care, shipping
& returns.

Care, shipping, returns, privacy, and website terms for handcrafted FLORIS artwork, CULCITA quilts, and by Keri digital services.

Last updated July 27, 2026

01

Care instructions

Thank you for choosing a handcrafted creation from by Keri. Whether you've purchased a FLORIS botanical artwork or a CULCITA handcrafted quilt, each piece is thoughtfully made with care and designed to be enjoyed for years to come.

Because every item is handmade, slight variations are a natural part of the creative process and make each piece truly one of a kind.

FLORIS Collection Care

FLORIS artwork is handcrafted using real botanical elements preserved in biobased resin.

  • Avoid prolonged direct sunlight

    Real flowers and foliage may gradually fade when exposed to extended periods of intense sunlight. Display your artwork in bright, indirect light or where it receives only a few hours of gentle morning or late-afternoon sun.

  • Avoid extreme temperatures

    Do not expose your artwork to freezing temperatures or excessive heat. Extreme temperature changes can affect the resin and the preserved botanicals.

  • Keep away from excessive moisture

    Display your artwork in a dry environment and avoid prolonged exposure to water, steam, or high humidity.

  • Clean gently

    Dust with a soft microfiber cloth. Do not use abrasive cleaners, paper towels, or harsh chemicals, as they may scratch or dull the resin.

CULCITA Collection Care

CULCITA quilts and textile creations are handcrafted using high-quality fabrics and materials.

  • Display or store carefully

    When not in use, store quilts in a cool, dry location away from prolonged direct sunlight to help preserve fabric colors.

  • Cleaning

    Spot clean when possible. If washing is necessary, use a gentle cycle with cold water and a mild detergent, or hand wash if appropriate for the specific piece.

  • Drying

    Air drying is recommended to help preserve the fabrics, stitching, and craftsmanship. Avoid high heat whenever possible.

  • Storage

    Store folded in a breathable cotton bag or wrapped in a clean cotton sheet. Avoid long-term storage in plastic containers or bags, which can trap moisture.

02

Shipping

Most U.S. orders are carefully packaged and shipped within 1–3 business days, unless otherwise noted on the product page.

Delivery times vary based on the shipping carrier and destination. Tracking information will be provided once your order has shipped.

Larger, custom, or especially delicate items may require additional processing time or a different shipping carrier to ensure they arrive safely.

03

Returns & exchanges

Every by Keri creation is handmade, and many pieces are one of a kind. Because of their unique nature, all sales are considered final.

Please review product descriptions, dimensions, and photographs carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

04

Damaged shipments

Every order is packaged with great care. If your package arrives damaged, please contact us as soon as possible and include photos of:

  • The damaged item
  • The interior packaging
  • The exterior shipping box
  • The shipping label

These photos help us file a claim with the shipping carrier if applicable.

While by Keri cannot be responsible for packages that are lost, stolen, delayed, or damaged after they have been accepted by the shipping carrier, we will gladly assist you in resolving any shipping issues whenever possible.

05

Privacy

by Keri collects only the information needed to answer inquiries, fulfill purchases, operate the private by Keri Inbox, and maintain the website. Information may include contact details you provide, order details handled through payment and shipping providers, and limited account information you authorize through connected services.

When the owner connects a TikTok account to the by Keri Inbox, the app requests basic profile information such as the account identifier, display name, and avatar. This information is used only to identify the connected account and show its connection status. The integration does not request a TikTok password or claim access to private messages.

Authorization tokens for connected services are kept in the owner-controlled Inbox environment and are not sold or used for advertising. Access can be revoked through the connected platform or by disconnecting the account in the Inbox. To request access to, correction of, or deletion of information held by by Keri, email Keri@by-Keri.com.

06

Website & app terms

The by Keri website provides information about original FLORIS botanical artwork, CULCITA quilts, available pieces, care, and ways to contact Keri. Product availability, dimensions, shipping, pickup, and final purchase details are confirmed before a sale unless checkout states otherwise.

The private by Keri Inbox is an owner-operated administrative tool. Connected services remain governed by their own terms, permissions, and availability. by Keri will request only the access needed for an enabled feature and may disconnect an integration that is unavailable, no longer needed, or no longer supported.

Website text, photographs, artwork, quilt designs, and by Keri branding may not be copied or commercially reused without permission. These terms may be updated as the website or connected services change; the current version and effective date will remain on this page.

Questions before ordering?

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If care, timing, delivery, or a product detail is important to your decision, contact Keri before purchasing.

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