Store policies
& terms.

Shipping & pickup

Ready-to-ship pieces are normally prepared within 3–5 business days. If a different timeline applies, Keri will contact you before shipment. Delivery estimates begin after the carrier receives the package and may change because of weather, holidays, or carrier delays.

Continental U.S. shipping is $25 per FLORIS piece and $35 per CULCITA quilt. Shipping is free when the merchandise subtotal is $1,000 or more. Local pickup is free and arranged directly with Keri after payment. Shipping outside the continental U.S. requires a written quote before purchase.

Tracking is provided when available. Please confirm the delivery address in PayPal before paying; additional shipping charges caused by an incorrect customer-provided address may be the customer’s responsibility.

Returns & refunds

For a ready-made, non-custom piece, contact Keri within 14 calendar days after delivery to request a return. After approval, send the piece back within 7 calendar days in its original condition and protective packaging.

The customer is responsible for return shipping and adequate insurance unless the item arrived damaged or incorrect. After the returned piece is inspected, the merchandise price will be refunded to the original payment method. Original and return shipping charges are not refundable unless By-Keri made an error.

Custom or personalized work is final sale once work begins. Returns sent without prior approval, or pieces altered, used, damaged after delivery, or missing original components, may not qualify for a refund.

Damaged or incorrect orders

Contact Keri within 48 hours after delivery if a package arrives damaged or the wrong piece was sent. Include the order information and clear photographs of the piece, packaging, shipping label, and visible damage. Keep all packing materials while the carrier claim is reviewed.

Because each work is one of a kind, an exact replacement may not be possible. By-Keri will work with you on the most appropriate remedy, which may be repair, a comparable substitute, or a refund. If a return is required because the piece arrived damaged or incorrect, By-Keri will arrange or reimburse reasonable return shipping.

Custom work

Before custom work begins, Keri will confirm the concept, approximate size, materials, price, payment schedule, and expected timeline in writing. Natural botanicals and handmade textiles vary, so reference images guide the direction but cannot guarantee an identical result.

A custom order may be canceled for a full refund before work begins. Once materials are purchased or work begins, custom payments are final except when the finished piece is materially different from the written agreement or arrives damaged. Any changes requested after approval may affect price and timing.

Privacy

By-Keri may receive your name, email address, phone number, shipping address, order details, messages, and transaction status when you contact the studio or place an order. The site also uses local browser storage to remember cart contents. Payment credentials are processed by PayPal; By-Keri does not store full card or bank-account numbers.

Information is used to answer inquiries, process and deliver orders, provide customer service, prevent fraud, maintain business records, and meet legal obligations. It may be shared only with providers needed to operate the store, such as PayPal, hosting, email, and shipping services, or when legally required. By-Keri does not sell or rent customer information.

Business records are retained only as long as reasonably needed for orders, taxes, disputes, security, and legal requirements. External social-media and payment services have their own privacy practices. To ask about your information, email Keri@by-Keri.com.

Store terms

These policies apply when the By-Keri store opens for live orders. Product photographs and descriptions are prepared carefully, but screen settings, natural materials, and handmade construction can produce small differences in color, texture, dimensions, and arrangement. Those variations are part of each original work.

Prices and availability may change before an order is accepted. Placing an order is an offer to purchase; acceptance occurs after payment is confirmed and inventory is successfully assigned. By-Keri may cancel and refund an order affected by an inventory conflict, pricing error, suspected fraud, or inability to fulfill it.

Website text, photographs, artwork, and branding remain the property of their respective owner and may not be reproduced commercially without written permission. These terms are governed by Michigan law to the extent permitted. Nothing in these policies limits rights that cannot legally be waived.